Returns & Exchanges

At Max Brenner, we strive to ensure your chocolate experience is nothing short of perfect; however, due to the perishable nature of our products, returns are handled with specific care to maintain quality and safety. If your order arrives damaged or incorrect, please contact our customer service team within 24 hours of delivery.

1

Contact Support

Reach out to our chocolate concierge team via email or phone with your order number and a brief explanation of the issue.

2

Provide Documentation

For items damaged during transit, please attach clear photographs of the packaging and the product to help us process your claim quickly.

3

Verification Review

Our quality assurance team will review your request to determine if a refund or a replacement is applicable based on our perishable goods policy.

4

Resolution

Once approved, we will initiate a replacement shipment or issue a credit to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing